|FAQs & Terms|
Terms and Conditions
These terms and conditions shall apply to all transactions conducted via The Original KLM website (theoriginaluk.com). Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our" and "ours" are references to The Original KLM Ltd.
Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
To place an order for any goods you should follow the procedures set out on the basket page of the website, it is your responsibility to ensure that all details of any order are complete and accurate.
Placing an order
Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.
Goods will normally be delivered within 7 days of us accepting your order. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.
Postage and Packing
Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. More information on the postage and packaging options may be found on the website.
Full payment for any goods ordered must be made by credit, debit card, Pay-Pal or cheque in advance of delivery. Please contact us using the contact form to make payment by credit or debit card. All prices are in UK pounds sterling. Please note cheques will be processed as soon as they are received and goods will be sent only once cleared into our account, this also applies to e-cheques using the Pay-Pal system.
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given.
Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.
Colours, Sizes and Measurements
All colours, sizes and measurements shown on the website are approximate.
We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.
Damaged Goods If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact The Original (KLM) Ltd within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid. Returns All goods which you intend to return must be kept in good condition whilst in your possession.
In the event of any complaint arising from your use of the website please contact us at this address.
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.
Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.
We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.
Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. The Original KLM does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.
Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.
Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.
Monitoring of site
In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.
Delivery costs are calculated using a weight system, therefore, if you are purchasing more than one item from us you will only pay delivery once on the combined weight of your package. We use a 48 hour courier service Monday to Friday but can make arrangements for goods to be delivered next working day or on a Saturday for a surcharge, please use the contact form or call us on 0161 660 5668 to discuss your requirements.
Please note that our delivery prices are to mainland UK only, not including some parts of Scotland, Highlands & Islands. If you require delivery outside of mainland UK or are unsure if your area comes within our delivery zone please use the contact form to tell us which item you require and where you would like it to be delivered to and we will endeavour to provide you with a competitve price. Alternativley you can make your own arrangements to have your goods collected by a courier of your choice, please not we will require a small charge for packaging and notice of the intended collection details.
When signing for goods please note that it is important that you check the contents for any damage as we cannot be held responsible for damaged goods that have been signed for as received in good condition. If it is not possible or not appropriate to check the contents of the parcel on receipt then when signing, you must state ITEM UNCHECKED. If you request that your goods be left without signature We cannot guarantee that the carriers will leave goods without a signature. If this is the case, they will leave a card requesting the customer contact them with a date when a signature can be obtained. If, at the customer's request, the carriers do leave the goods without a signature, then the customer must take full responsibility for any subsequent loss or theft of the goods. Our site permits you to give an alternative address for delivery, however, you accept full resposibility for items delivered this way.